Question #2

Are services satisfying our employees, students and other constituencies?

There are several means for learning how well (or poorly) your dining/vending services are meeting customers’ satisfaction. We analyze sales statistics, conduct focus group discussions and customer satisfaction surveys and utilize other tools to learn what your employees, students and others expect; their mealtime habits, food preferences and alternatives to patronizing your on-site services.

Then we’ll tell you what can be done to exploit new opportunities to enhance the real and perceived value of the services to your students, employees, guests and other constituencies.

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Clarion Group, 88 Ball Rd., PO Box 158, Kingston, NH 03848
(603) 642-8011  

© 2005-2008 Clarion Group, All Rights Reserved.

 

1. Is the dining service meeting our objectives?
2. Are services satisfying our employees, students and other constituencies?
3. Is the operation meeting financial objectives and working at maximum efficiency?
4. Does the dining service’s management anticipate and respond to changing needs and circumstances?
5. Are the responses innovative, appropriate and effective?
6. Are sales improving? Are costs in line?
7. Are the dining facilities satisfactory for our requirements?
8. Is the financial data we receive complete and accurate in an easily understood format?
9. Do we receive the attention our operation deserves from our dining/vending service contractor?
10. How can we do better?